General Info

Your security and privacy are our utmost concerns. ettitude takes all reasonable care when transferring and storing your details.

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter. ettitude only collects the information it needs to conduct our business.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalise your experience (your information helps us to better respond to your individual needs).
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
• To process transactions. We may use your details to contact you regarding your order for reasons such as, but not limited to, failed credit card transactions, incomplete order information, stock availability.
• To administer a contest, promotion, survey or other site feature 
- To send periodic emails. The email address you provide for order processing will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

• ​​To send periodic SMS text messages. If you decide to opt-in to our SMS mailing list, you will receive SMS that may include company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future SMS, click the link to unsubscribe provided in each SMS message.

Disclosure

To process your order, we may disclose your details to:

• Our payment gateway service provider.
• Courier companies.
• Companies selected by ettitude to carry our order fulfilment.
- We may disclose your details where required by law to government or regulatory authorities.
• We do not sell your details to anyone.

Storage of credit card numbers

No credit card details are stored permanently by ettitude.

Security of information

We utilise industry-standard Secure Sockets Layer technology( SSL) to enable a secure transaction environment for online commerce.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

We also implemented Google Analytics Advertising features, and you can opt out if you don't want your information to be collected by Google.

Access

You have the right to access your personal details which are kept by us. You will be required to put this request in writing. If you would like any further information about our privacy policy, please contact us via email.